Confirmation of Booking / Cancellation Terms

Bookings will be officially confirmed once a deposit of 50% of the whole amount has been paid. The remaining 50% MUST be paid into the Landlord’s account latest two weeks before arrival, after which all renters details will be made available.

In the case of the booking being cancelled during the rental period or with a no show then the following rules apply

Cancellation until 14 days before arrival
= 100% of the amount of the rental are not refundable, unless that booking period can be rebooked with other people. In such a case a 10% administration fee of the total rental would be charged and subtracted.

Cancellation until 15 – 30 days before arrival
= 50% of the amount of the rental are not refundable, unless that booking period can be rebooked with other people. In such a case a 10% administration fee of the total rental would be charged and subtracted.

Cancellation 31 – 60 days before arrival
= 35% of the amount of the rental are not refundable, unless that booking period can be rebooked with other people. In such a case a 10% administration fee of the total rental would be charged and subtracted.

Earlier than 61 days before arrival
= 25% of the amount of the rental are not refundable, unless that booking period can be rebooked with other people. In such a case a 10% administration fee of the total rental would be charged and subtracted.

Should we be able to rent out the units to other guests then the deposit will be prorated and returned (deduction of 10% as administration fee).

Deposit

The following safety precautions must be made. The deposit is due at arrival in cash or with a cash cheque which can be returned when the client leaves as long as there are no damages, breakages, losses or other debts.

 Junior Suite Pinotage     Cottage Chardonnay     Cottage Cabernet     Cottage Shiraz
= R 1.000,00                = R 1.000,00               = R 1.400,00           = R 2.500,00

Reductions and Extra Costs

Our prices on our price list apply to certain booking times, e.g. 1-2 days, 3–6 days, 7–13 days, 14–27 days or 28–56 days. The daily rates for longer stays from 14 nights are then lower. For shorter stays less than 7 nights the daily rates are then higher. Please enquire about daily costs for stays of longer than 56 nights.

Extra person in room (occupation more than standard):

No extra costs will be charged for maximum one child up to the age of 2 years in a baby cot which we can provide free-of-charge. For children aged <11 we charge R100.00 each, for children older than 10 years and grownups who share the same unit for up to 3 people (in Cottage Chardonnay or Junior Suite Pinotage) or 5 people (Cottage Cabernet) more than the standard booking we charge an extra R200.00 per night.

Payment Methods

Please pay into our account, free of charge for us, or cash payment.

Arrival and Departure

Check-IN:    Not before 2:00 pm on the day of arrival
Check-OUT: Latest 11:00 am on the day of departure

In special cases we can accommodate our guests and work out an individual check in or check out time as far as this is possible for us. This of course depends upon the arrival or departure time of the previous guests where we have to leave a fair amount of time in order to have the units thorough cleaned.